Forums/AppMakr Knowledge Base/Error Messages: What to do
Error Message: Server Error (500)
Hayley
posted this on Jan 18 06:26 am
If you are getting this error message, please post here and let us know—and be sure to include a screenshot of the most recent error message, your build # and app # (if the message is appearing after you've already built), files you were uploading to AppMakr at the time of the error (if applicable), and details about what point triggered the error message (button you pressed, step in the process, etc.).
Thank you in advance! Server Errors are a top priority, so we'll work to get you sorted out as soon as we have all of the required information.
Comments latest first
Hi Chris, we figured out what was causing your server error and it's all fixed now—you should be able to rebuild. Go ahead and let us know if you run into any issues.
Thanks!
Thanks Chris, I'll send your info to the team and let you know when you can rebuild. In the meantime, keep trying and let us know if you end up getting through. Thanks!
Server Error (500)
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User: Calkins2001@gmail.com
Time: Feb. 14, 2012, 2:28 a.m.
Path: /app_manager/edit_app/mashup/447008/publish_confirm/
Hi Chris,
Can you post the error message you're getting so we can take a look? Thanks :)
Im having the same problem as Nikhil on step 18 for create a test app, after I click the upload button.
Hi Matt, thanks for posting. I'm not sure I understand where the error is occurring though—when you're building an Android app, there is no "create test app". Test (or ad hoc) publishing options are only available for iOS. For Android, there should just be a "build app" button, as you can test the same version on your own phone that you can upload to the Android Marketplace afterwards.
Can you send a screenshot of which button is triggering the error?
Thank you!
I keep getting the 500 error when I hit the build test app button for the android version of the app. The ios version came out great, Android not so much as you can see by the message.
Hayley,
you are awesome! thanks
Thanks Hayley. This time I don't see "500 server error". The build is going on, this time. Hopefully, I will be able to build and install the apps :) . Thanks for the support.
Hi Nikhil and Branden—you should be able to build now. Try again and if you get another error message, post it back here.
Thanks!
Hi Hayley
Im having the same problem as Nikhil on step 18 for create a test app, after I click the upload button.
Hi Harley,
This is happening on the step 18th for "Create Test App". This happens after I click "upload" for the "Apple Device Provisioning Profile" file (DanceKarishmaSchool7_Distribution.mobileprov)
Thanks,
Nikhil
Hi Branden and Nikhil, thanks for reporting—I'll send your screenshots to the devs so they can investigate.
Can you tell me exactly when this is happening? What button are you pressing that triggers the error message?
Please Help
Server Error (500)
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User: brandenwabe@hotmail.com
Time: Feb. 2, 2012, 1:59 a.m.
Path: /app_manager/edit_app/mashup/436463/publish_confirm/
AppId # 3P52Y78688.com.pointabout.0DEE92B4
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User: nikhil7sharma@yahoo.com
Time: Feb. 1, 2012, 6:28 p.m.
Path: /app_manager/edit_app/mashup/436384/publish_confirm/
I am still getting this for ios app...Apple Push Notification service is Enabled. I tried many times. It worked once 2 days back but not anymore...
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User: nikhil7sharma@yahoo.com
Time: Feb. 1, 2012, 2:25 p.m.
Path: /app_manager/edit_app/mashup/436079/publish_confirm/
@Simon, not off the top of my head. It's best to submit a bug report with the app info and crash log, etc. so we can look into what might be the culprit.
Glad you got through though!
Thanks Hayley, I've now installed on the phone, but it crashes on startup - shows the loading/splash screen, then crashes. Any suggestion as to what might cause that?
@Simon, and we're good! We've worked through this and triggered a build for you—just wait for it to be ready and you can test it on your device. Afterwards, you should be able to rebuild and publish an App Store version.
@Summer, your issue was the same—you should notice a new build in your AppBuilds that we triggered. Test this version out and any rebuilds should go through fine as well.
Hi Simon, so I spoke with the dev team and mismatched bundle IDs would not show up as server error. Rather the error message you would get would cite a "build error". That said, your bundle IDs are still matching—the number in front of "com.pointabout" is something Apple adds that doesn't actually affect anything. So your bundle IDs are fine.
The team thinks your server issue might have something to do with the partner API—they're looking into it and I'll let you know of any updates as they come through.
Thank you!
No - we've not been able to get to that stage yet.
@Simon, thanks for the update. Is this app currently live in the App Store?
Having looked further at this, the App ID doesn't quite match, in that Apple have added a code to it.
3WXUQPDYRS.com.pointabout.17252
rather than the Appmakr ID of
com.pointabout.17252
I can't seem to change either of these - can you?
Simon
Thanks.
Definitely push enabled, yes - I check all of that.
Thanks,
Si
@Summer @Simon, thanks for sending that information over. We'll look into it and I'll notify you here with any updates.
In the meantime, have you checked that your app is enabled for push notifications? If there's any chance that it's not, or you at some point could have revoked the distribution certificate, please double check and remedy as needed: http://help.appmakr.com/entries/20890518-error-message-the-apple-ap...
Thanks and let me know if you end up getting through!
same thing if I try to upload a new Distribution Provisioning Profile.
We're having this same problem, I get this as the report.
Happens if I click Publish>Create Test App, or if I try Publish>Edit, whichever way I get the same error.
Can you help?
Simon
Server Error (500)
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User: info@18bikes.co.uk
Time: Jan. 23, 2012, 1:28 p.m.
Path: /app_manager/edit_app/mashup/17252/publish_confirm/
I'm having the same problem. I go to upload my Distribution provisional (*.mobileprovision), and when I click "upload" I get a 500 server error.
@JWint, your issue isn't so much to do with a server 500 error (which is what this thread is dedicated to) as it is a general iOS question. I've moved your comment to the iOS Help Info section and answered it there: http://help.appmakr.com/entries/20899793-apps-rejected?page=1#post_....
Thanks!
@Humayan, check out this release: http://help.appmakr.com/entries/20867951-web-2-5-16-to-address-serv...
Please rebuild your app and you should be good to go. Hopefully you can make your deadline!
Hi everyone, please check out this latest release: http://help.appmakr.com/entries/20867951-web-2-5-16-publishing-page.... This affects iOS and Windows apps.
If there's a chance your app isn't enabled for push notifications, or you've revoked the distribution certificate, you'll need to enable the app for push notifications before continue on to publish. This has been causing many of the errors we've seen so far. Here are instructions on how to check for this and fix it: http://help.appmakr.com/entries/20890518-error-message-the-apple-ap...
Erik, it's likely you've created a new profile under the "Development" tab instead of the "Distribution" tab in your Apple account (the pages to create a new profile after you've hit the "New Profile" button look almost identical).
If this is the case, you're going to have to start from scratch and make sure you create a profile under Distribution. See the attached screenshot.
Let me know how it goes!
@Hayley The 500 error has been replaced by "You cannot upload a App Store Provisional with a Developer Certificate". I'm not finding any help docs that address this issue though.
@Hayley The error still exists when I try to build my application on the publish tab. Please Help !
Server Error (500)
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User: humayun_mulla@live.com
Time: Jan. 19, 2012, 10:51 a.m.
Path: /app_manager/edit_app/mashup/421473/publish_options/
@Hayley Madam I am running out time so please kindly look into the matter and please resolve this server 500 problem as soon as possible as I have tp upload my application by 21st of this month for certification on App Hub.
@Humayun, @Rob, thank you for posting—I've sent your info to the devs. Stay tuned for updates here.
@JWint, do you have the notice from Apple saying why your app was rejected? I'm not sure a server error would retroactively affect your app after you had published it and submitted it to Apple—it would prevent you from being able to publish in the first place.
If you click the AQI bar above the "publish tab", you'll get a list of reasons for why your app could possibly (or will be, if the bar is red) rejected. Your apps all have the same possible reasons:
1.One or more of your feeds has content with less than 750 chars.
2. Your site was unranked (which usually means it doesn't get enough traffic)
3. Your use of features/special tabs is low.
Apple is very finicky about their App Store apps being rich and "useful" to their users. Try beefing up your apps a little and resubmitting them. For further explanation on the AQI messages, go here: http://help.appmakr.com/entries/178545-what-do-the-aqi-audit-respon...
However, if you're getting these 500 errors then please post back here with a screenshot and details of when you're receiving them (what button you pushed, etc).
Thank you!
@Hayley Please help as soon as possible. I have built my app just facing problem when I try to Build it in the Publish tab. Thank you !
Server Error (500)
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User: humayun_mulla@live.com
Time: Jan. 19, 2012, 6:34 a.m.
Path: /app_manager/edit_app/mashup/421473/publish_options/
Please help asap !
I had ALL of my apps rejected tonight for server http 500 errors.
I am GLAD I DID NOT PAY FOR THIS at 10 dollars ( eventually 39 dollars a month)
I've been receiving the error for about a week now when trying to upload an appstore provisional for a client app. Cert attached. See error below:
Server Error (500)
There's been an error. It's been reported to the site administrators via e-mail and should be fixed shortly. Thanks for your patience.
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User: robsatterlee@yahoo.com
Time: Jan. 18, 2012, 7:55 p.m.
Path: /app_manager/edit_app/mashup/22751/edit_provisional/424/Distribution/
I was just able to get past the place where I was previously stopped... Did you do anything to my account? Otherwise I'll just blame SOPA.
@Chris, I've answered you in your ticket—you can check there for next steps.
I don't understand?
@Chris, that's very strange! An app disconnecting from a dashboard is not something we've come across before.
However, we'd love to help you out with getting your app through, error free. :) Let's move this to the ticket you also created at the time you posted here.
No I did not delete it... It's was disconnected form my dashboard months ago - that is another issue that I submitted via the support system that is now several months old that has not been addressed?
In order for me to make changes to my clients app - I have to go direct:
http://www.appmakr.com/app_manager/edit_app/mashup/183759/choose_feeds/
And I just tried it again - still a 500 Error?
See attached.
@Erik, thanks for letting us know. Your issue seems to be very specific to your case—we'll look further into this and should have an update for you by tomorrow.
For now, can you please post the most recent server error message that you got?
@Chris, we can't test your app because you deleted it.
Still bombing for me.
@Erik, we were able to build without getting any error messages—try rebuilding and see if you can get through.
Yes, please proceed.
Absoultly YES
@Chris, @Erik, @Johan — or anyone else reading this and experiencing this issue— do we have permission to trigger builds in your account so we can test out what's going wrong?
Let me know with a specific "yes" or "no".
Thank you!
Hi Chris, we're working on this right now. I can't tell you what to tell your client, but hopefully they'll understand that it's a technical issue and we're working to resolve it ASAP.
Is this goign to be a couple of hours thing or days or weeks? What do I tell my client?
@Chris, @Erik, @Johan, thank you for reporting and including that information! I've sent all of your info to the the devs to look into further. I'll be monitoring this thread closely and reporting back with updates as they come in.
I just registered to try your service and after I've entered the addie to my RSS and it's gone through the three processes, it says:
Server Error (500)
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User: j.spanberg@gmail.com
Time: Jan. 18, 2012, 12:33 p.m.
Path: /app_manager/edit_app/mashup/display_sample_app/?icon=http://appmakr-clientimages.s3.amazonaws.com/01800294037.png&ic...
I've been receiving the error for about a week now when trying to upload an appstore provisional for a client app. Cert attached. See error below:
Server Error (500)
There's been an error. It's been reported to the site administrators via e-mail and should be fixed shortly. Thanks for your patience.
You can also try reloading the page.
User: Stephanie.Menio.1@nd.edu
Time: Jan. 18, 2012, 11:45 a.m.
Path: /app_manager/edit_app/mashup/361009/edit_provisional/81211/AppStore/
The causing it #183759 (Classic Homes) all I did was turn on Socialize?
I'm getting it right now?
I was able to publish eirler - not so moch now?
Server Error (500)
There's been an error. It's been reported to the site administrators via e-mail and should be fixed shortly. Thanks for your patience.
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User: cto@ilgm.com
Time: Jan. 18, 2012, 11:43 a.m.
Path: /app_manager/edit_app/mashup/183759/publish_options/